Update on Carbonite Incident – More Info From CEO…

March 24, 2009 at 11:12 pm 1 comment

In response to our recent post regarding Carbonite’s lawsuit against its hardware vendor, we received a comment from Carbonite’s CEO David Friend. The entire comment has been approved and published, but we wanted to make sure that his key points were recognized with a full posting, as opposed to just showing up in the comments of the original.

Key Point 1: Friend notes that the incident happened over a year ago and is “not an ongoing problem.”

Key Point 2: Friend asserts that while approximately 7,500 users were originally affected by the problems, only 54 users actually lost data (and most did not lose all of their data).

Key Point 3: Friend asserts that Carbonite has change its practices and its vendors to increase the reliability of its systems such that, according to the CEO, the chances of failure “are almost nil.”

It seems like a positive indication that Carbonite’s CEO is addressing this issue head on. The questions that remain are: 1) who is ultimately responsible for the problems that occurred, 2) is the new design Carbonite is using sufficiently reliable, and 3) how will this issue affect cloud storage providers and consumers?

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Carbonite Loses Data for Thousands of Customers, Sues Vendors The Petabyte Challenge…

1 Comment Add your own

  • 1. Elliot  |  March 26, 2009 at 10:56 am

    I don’t like Carbonite, he lost users data and increased the price!!!

    Now I use Memopal and I like it. I can install Memopal on all my computers with a single account and he saves file versioning forever, not only within 90 days like Carbonite!

    Reply

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